HELPLINES & TEXTLINES

This page shows a list of different NATIONAL Helplines, Textlines and Web Chats from varying organisations for survivors and their supporters

 

To see lists of LOCAL services and organisations specific for your needs, please use the links on the SUPPORT DIRECTORY

For more information on each organisation and the services they offer, please use the links provided for their individual websites

If you are in crisis please call

SAMARITANS on 116123 or email jo@samaritans.org.uk or

text SHOUT to 85258  (24/7 crisis text support)

SUPPORT FOR ALL SURVIVORS

THE SURVIVORS TRUST

thesurvivorstrust.org

Helpline for ALL

0808 801 0818

Monday to Friday: 10am - 8:30pm

Saturday: 10am - 12:30pm, 1:30pm - 4:30pm and 6pm - 8:30pm

Sunday: 1:30pm - 4:30pm and 6pm - 8:30pm

24 hour voicemail

The Survivors Trust runs a free, national helpline 7 days a week. We welcome and encourage all survivors of rape or sexual abuse and violence to call our helpline. We are a fully inclusive service, providing safe, non-judgemental support to survivors, their supporters and professionals.

When you call us, you'll be warmly greeted by one of our specially trained helpline workers who are there to listen and support you. We give you the time and space to talk about whatever you need to. 

For busy and closed times, we have a 24 hour voicemail service where you can leave your contact information for a call back from one of our helpline worker. These call backs show as a withheld or blocked number. You can also email us at helpline@thesurvivorstrust.org

WOMEN

RAPE CRISIS England & Wales

rapecrisis.org.uk

Helpline for Women & Girls 13+ / LBTQ Friendly

0808 802 9999

Everyday: 12pm - 4:30pm and 7pm - 9:30pm

 

Rape Crisis Live Chat

For Women & Girls 16+ 

The Live Chat Helpline is open during the following times:

  • Monday: 2pm - 4:30pm, 6pm - 9pm

  • Tuesday: 2pm - 4:30pm, 6pm - 9pm

  • Wednesday: 12pm - 2:30pm, 6pm - 9pm

  • Thursday: 12pm - 2:30pm, 6pm - 9pm

  • Friday: 9am - 11:30am, 2pm - 4:30pm

The National Rape Crisis Helpline is run by Rape Crisis South London (RASASC) and provides support to women and girls aged 13+ who have survived any form of sexual violence, at any time in their lives.

The Helpline is open every day of the year and provides specialist, confidential emotional and factual support. This support is provided completely free of charge.

support@rasasc.org.uk

MEN

SAFELINE

safeline.org.uk

The National Male Survivor Helpline for men and boys living in England and Wales

0808 800 5005

Monday: 9am – 5pm

Tuesday: 8am – 8pm

Wednesday: 9am – 5pm

Thursday: 8am – 8pm

Friday: 9am – 5pm

Saturday: 10am – 2pm

Dedicated service for men and boys in England and Wales affected by rape or sexual abuse and those that support them such as friends and family.  We offer one call a week for up to 45 minutes.  Please note we do not offer call backs.

  • Male Survivor SMS Text Service – text 07860 065187 (texts are charged at your standard rate). We offer one text session per week for up to 45 minutes.

  •  MALE SURVIVOR LIVE CHAT SERVICE offers one chat session per week for up to 45 minutes.

  •  Male Survivor Email Service – email support@safeline.org.uk anytime and we aim to reply within 7 working days.

SURVIVORS UK

survivorsuk.org

National Online Helpline for men who have experienced sexual abuse either as a child or an adult.

 

WEB CHAT SERVICE

Monday – Friday 10:30am - 9pm

Saturday – Sunday 10am - 6pm


Text chat: 0203 322 1860
 

OUT OF ONLINE HELPLINE HOURS

You can email us at help@survivorsuk.org

If you want to self refer for counselling either email at the same address or call our office line on 0203 598 3898 during office hours Monday-Friday.

UNDER 18s

STOP IT NOW!

stopitnow.org.uk

 

0808 1000 900

Monday to Thursdays: 9am - 9pm

Fridays: 9am - 5pm

WEBCHAT

Mondays: 9am - 12pm

Wednesdays: 6pm - 9pm

Fridays: 2pm - 5pm

If you’re worried about child sexual abuse, you can talk to us.

Our confidential helpline, live chat and secure messaging service are here for anyone with concerns about child sexual abuse and its prevention.

CHILDLINE

childline.org.uk

We're working a little differently because of Coronavirus:

0800 1111

Monday to Friday: 7:30am - 3:30am

Saturday and Sunday: 9am - 3:30am

 

WEBCHAT 1-2-1 CHAT

Monday to Friday: 7:30am - 10:30pm 

Saturday and Sunday: 9am - 10:30pm​

When you call us on 0800 1111 you’ll get through to a counsellor, they’re there to listen and support you with anything you’d like to talk about. Or you can have a 1-2-1 counsellor chat online

LGBTQ+

GALOP

galop.org.uk

National LGBT+ Domestic Abuse Helpline                             

0800 999 5428

help@galop.org.uk

Monday to Friday 10:00am - 5:00pm

Wednesday to Thursday 10:00am - 8:00pm

LGBT+ Hate Crime Helpline       

020 7704 2040

HateCrime@galop.org.uk

Monday to Friday: 10:00am - 4:00pm

Galop is a support service for LGBT+ people who have experienced hate crime, domestic abuse or sexual violence. 

LGBT FOUNDATION 

lgbt.foundation

0345 330 3030

helpline@lgbt.foundation

Monday to Friday: 9am - 9pm

Saturday and Sunday: 10am - 6pm

LGBT Foundation is a national charity delivering advice, support and information services to lesbian, gay, bisexual and trans (LGBT) communities.

LEARNING DIFFERENCES

RESPOND

respond.org.uk

Institutional Abuse Helpline – 0808 808 0700

Thursdays: 10.00am – 4.00pm

For anyone with a learning disability or people connected to them who have been affected by institutional abuse

Respond is a national charity providing therapy and specialist support services to people with learning disabilities, autism or both who have experienced abuse, violence or trauma.

Email: helpline@respond.org.uk

CHILDHOOD ABUSE

NAPAC - The National Association for People Abused in Childhood

napac.org.uk

 

0808 801 0331

Monday - Thursday: 10am - 9pm

Friday: 10am - 6pm

NAPAC provides a national freephone support line for adults who have suffered any type of abuse in childhood. Call free from all landlines and mobiles. Please note, they cannot take messages or call you back.
Email: support@napac.org.uk

 

CISters

cisters.org.uk

 

02380 338 080

24 hour answer phone

Providing emotional support for females aged 18+ who (as children/teens) were raped/sexually abused/exploited by a member of their immediate and/or extended family. Others can call if they have a concern about such issues.

Email: helpme@cisters.org.uk

DOMESTIC ABUSE

REFUGE - Support for Women & Children

refuge.org.uk

0808 2000 247

24 hour

WEBCHAT SERVICE

Monday - Friday: 3pm - 10pm

RESPECT - Support for Men

mensadviceline.org.uk

0808 8010327
Monday to Friday: 9am - 8pm

WEBCHAT SUPPORT
Wednesday, Thursday and Friday: 10am – 11am and 3am – 4pm

Email support

info@mensadviceline.org.uk
Monday - Friday: 9am - 8pm
Saturday and Sunday: 10am - 12pm and 4pm - 6pm

GALOP - Support for LGBTQ+

galop.org.uk

National LGBT+ Domestic Abuse Helpline & Email Support                        

0800 999 5428

help@galop.org.uk

Monday to Friday 10:00am - 5:00pm

Wednesday to Thursday 10:00am - 8:00pm

 

KARMA NIRVANA - Honour based abused & forced marriage support

karmanirvana.org.uk

0800 5999 247

Monday to Friday: 9am - 5pm

Honour crimes are not determined by age, faith, gender or sexuality, we support and work with all victims. We run a national helpline offering direct support and guidance to victims and professionals.

Email: info@karmanirvana.org.uk

SEX WORKERS

 

NATIONAL UGLY MUGS (NUM)

uglymugs.org

0161 629 9861

admin@uglymugs.org

Monday to Friday: 9am - 5pm

National Ugly Mugs (NUM) is a pioneering, national organisation which provides greater access to justice and protection for sex workers who are often targeted by dangerous individuals but are frequently reluctant to report these incidents to the police.  These offenders are often serial sexual predators who pose a huge risk to the public as a whole.

BEYOND THE STREETS

beyondthestreets.org.uk

0800 133 7870

A free & confidential call-back service for women in the sex industry. By phone and email.

Monday- Thursday: 10am - 4pm

This is a free phone number but there may be a small charge if calling from a mobile. Please do leave a quick message with a name and a mobile number and we will call you back. (We only reply to calls from mobile phones, to protect your confidentiality)

support@beyondthestreets.org.uk

If you send us a message with a name and a mobile number we can call you at a good time

Beyond Support is a free and confidential call back service for women who are involved in prostitution and want to explore possible alternatives. We offer a freephone telephone number for those who want help. Support via email is also available. We listen to women’s experiences, understanding the complex circumstances being faced and point her in the direction of further support if wanted, in line with the specific steps she wants to take. We do this through: 

  • Listening

  • Not Judging

  • Not bombarding her with advice

  • Protecting her confidentiality

Beyond support is not a 24/7 crisis helpline.

MENTAL HEALTH & EMOTIONAL SUPPORT

MIND

mind.org.uk

Infoline: 0300 123 3393
Text: 86463

Monday to Friday: 9am - 6pm

Our Infoline provides an information and signposting service. We're open 9am to 6pm, Monday to Friday (except for bank holidays).

Ask us about:

  • mental health problems

  • where to get help near you

  • treatment options

  • advocacy services.

SUPPORTLINE

supportline.org.uk

 

01708 765200

(hours vary so ring for details)

Confidential emotional support to children, young adults and adults by telephone, email and post.
Email: info@supportline.org.uk

PODS: Positive Outcomes for Dissociative Survivors

(A project of Survivors Trauma and Abuse Recovery Trust (START))

pods-online.org.uk

0800 181 4420

Tuesdays: 3pm - 5pm

PODS works to make recovery from dissociative disorders a reality through training, informing and supporting. The helpline is open to survivors, supporters and professionals. Outside of the helpline hours you can telephone 01480 413582 and leave a message.
Email: mail@start-online.org.uk  (for START)

info@pods-online.org.uk (for PODS)

SELF-INJURY

 

SELF-INJURY SUPPORT

selfinjurysupport.org.uk

 

Women’s Self Injury Helpline: 0808 800 8088 (UK-wide)

Text Support - 07537 432 444

WEB CHAT

Tuesday, Wednesday and Thursday: 7pm - 9:30pm

For women of any age or background affected by self-injury, whether their own or that of a friend or family member. Call for free, confidential, non-judgemental emotional support around self-injury.

All calls are answered by female volunteers who have received specialist training. You don’t have to be in crisis or distress at the time you call, and you can talk to us for up to half an hour each time we are open. We ask that you choose either the helpline or webchat, but not access both services on the same night.

STALKING SUPPORT

 

NATIONAL STALKING HELPLINE (run by Suzy Lamplugh Trust)

suzylamplugh.org

 

0808 802 0300

Monday - Friday: 9.30am - 4pm

Calls are free of charge from all landline telephones and also from mobiles on all major networks. Calls will not be shown on BT landline bills. If you are using another telephone provider please enquire with them whether 080880 numbers will appear on your phone bill. 

If you use the telephone service, you will get through to a Helpline advisor who will explain our confidentiality policy and ask for details about what has been happening to you so that they can provide guidance and information.  
Among other things, the Helpline advisor will probably ask you if you have been to the police and how you are currently feeling. If we ask a question that is too personal then you do not need to answer it. The Helpline advisor will then give you information and advice that you may or may not decide to follow. If you have mentioned an issue that we do not feel we can accurately give information on, we may give you the details of another service to contact. 

 

NATIONAL STALKING HELPLINE ENQUIRY FORM

If you contact the helpline via our online form, a Helpline Advisor will respond to you by email. We endeavour to respond to all online contact as soon as possible, but please be aware the demand for our service is very high. If you need advice quickly, we would suggest you call the helpline. 

REVENGE PORN

 

REVENGE PORN HELPLINE

revengepornhelpline.org.uk

Due to concerns around the Coronavirus outbreak, the Helpline will be operating an email only service for the time being, therefore voicemail messages may not be responded to immediately. Please contact us by email on 

help@revengepornhelpline.org.uk

Monday to Friday: 10am - 4pm

We are a UK service supporting adults (aged 18+) who are experiencing intimate image abuse, also known as, revenge porn.

The Helpline was established in 2015 alongside the legislation which made it an offence to share intimate images or videos of someone, either on or offline, without their consent with the intention of causing distress. The Helpline is run by a small team of passionate and motivated individuals who are here and ready to help. 

PARENTS OF ABUSED CHILDREN

 

MOSAC (Mothers of Sexually Abused Children)

mosac.org.uk

Free National Helpline – 0800 980 1958

We also offer a helpline for those that are able to pay:
020 8293 9990 (charges apply)

Monday, Thursday and Friday: 10am - 2pm

Tuesday and Wednesday: 10am - 6pm 

We offer a confidential, supportive, non-judgmental and informative national helpline to all non-abusing parents and carers whose children have been sexually abused. helpline is run by trained and experienced volunteers. Interpretation available for non-English speakers.