HELPLINES & TEXTLINES
This page shows a list of different NATIONAL Helplines, Textlines and Web Chats from varying organisations for survivors and their supporters
To see lists of LOCAL services and organisations specific for your needs, please use the links on the SUPPORT DIRECTORY
For more information on each organisation and the services they offer, please use the links provided for their individual websites
SUPPORT FOR ALL SURVIVORS
THE SURVIVORS TRUST
Helpline for ALL
0808 801 0818
Monday to Friday: 10am - 8:30pm
Saturday: 10am - 12:30pm, 1:30pm - 4:30pm and 6pm - 8:30pm
Sunday: 1:30pm - 4:30pm and 6pm - 8:30pm
24 hour voicemail
The Survivors Trust runs a free, national helpline 7 days a week. We welcome and encourage all survivors of rape or sexual abuse and violence to call our helpline. We are a fully inclusive service, providing safe, non-judgemental support to survivors, their supporters and professionals.
When you call us, you'll be warmly greeted by one of our specially trained helpline workers who are there to listen and support you. We give you the time and space to talk about whatever you need to.
For busy and closed times, we have a 24 hour voicemail service where you can leave your contact information for a call back from one of our helpline worker. These call backs show as a withheld or blocked number. You can also email us at email@example.com
RAPE CRISIS England & Wales
Helpline for Women & Girls 13+ / LBTQ Friendly
0808 802 9999
Everyday: 12pm - 4:30pm and 7pm - 9:30pm
For Women & Girls 16+
The Live Chat Helpline is open during the following times:
Monday: 2pm - 4:30pm, 6pm - 9pm
Tuesday: 2pm - 4:30pm, 6pm - 9pm
Wednesday: 12pm - 2:30pm, 6pm - 9pm
Thursday: 12pm - 2:30pm, 6pm - 9pm
Friday: 9am - 11:30am, 2pm - 4:30pm
The National Rape Crisis Helpline is run by Rape Crisis South London (RASASC) and provides support to women and girls aged 13+ who have survived any form of sexual violence, at any time in their lives.
The Helpline is open every day of the year and provides specialist, confidential emotional and factual support. This support is provided completely free of charge.
The National Male Survivor Helpline for men and boys living in England and Wales
0808 800 5005
Monday: 9am – 5pm
Tuesday: 8am – 8pm
Wednesday: 9am – 5pm
Thursday: 8am – 8pm
Friday: 9am – 5pm
Saturday: 10am – 2pm
Dedicated service for men and boys in England and Wales affected by rape or sexual abuse and those that support them such as friends and family. We offer one call a week for up to 45 minutes. Please note we do not offer call backs.
Male Survivor SMS Text Service – text 07860 065187 (texts are charged at your standard rate). We offer one text session per week for up to 45 minutes.
MALE SURVIVOR LIVE CHAT SERVICE offers one chat session per week for up to 45 minutes.
Male Survivor Email Service – email firstname.lastname@example.org anytime and we aim to reply within 7 working days.
National Online Helpline for men who have experienced sexual abuse either as a child or an adult.
Monday – Friday 10:30am - 9pm
Saturday – Sunday 10am - 6pm
Text chat: 0203 322 1860
OUT OF ONLINE HELPLINE HOURS
You can email us at email@example.com
If you want to self refer for counselling either email at the same address or call our office line on 0203 598 3898 during office hours Monday-Friday.
STOP IT NOW!
0808 1000 900
Monday to Thursdays: 9am - 9pm
Fridays: 9am - 5pm
Mondays: 9am - 12pm
Wednesdays: 6pm - 9pm
Fridays: 2pm - 5pm
If you’re worried about child sexual abuse, you can talk to us.
We're working a little differently because of Coronavirus:
Monday to Friday: 7:30am - 3:30am
Saturday and Sunday: 9am - 3:30am
Monday to Friday: 7:30am - 10:30pm
Saturday and Sunday: 9am - 10:30pm
When you call us on 0800 1111 you’ll get through to a counsellor, they’re there to listen and support you with anything you’d like to talk about. Or you can have a 1-2-1 counsellor chat online
National LGBT+ Domestic Abuse Helpline
0800 999 5428
Monday to Friday 10:00am - 5:00pm
Wednesday to Thursday 10:00am - 8:00pm
LGBT+ Hate Crime Helpline
Monday to Friday: 10:00am - 4:00pm
Galop is a support service for LGBT+ people who have experienced hate crime, domestic abuse or sexual violence.
0345 330 3030
Monday to Friday: 9am - 9pm
Saturday and Sunday: 10am - 6pm
LGBT Foundation is a national charity delivering advice, support and information services to lesbian, gay, bisexual and trans (LGBT) communities.
Institutional Abuse Helpline – 0808 808 0700
Thursdays: 10.00am – 4.00pm
For anyone with a learning disability or people connected to them who have been affected by institutional abuse
Respond is a national charity providing therapy and specialist support services to people with learning disabilities, autism or both who have experienced abuse, violence or trauma.
NAPAC - The National Association for People Abused in Childhood
0808 801 0331
Monday - Thursday: 10am - 9pm
Friday: 10am - 6pm
NAPAC provides a national freephone support line for adults who have suffered any type of abuse in childhood. Call free from all landlines and mobiles. Please note, they cannot take messages or call you back.
02380 338 080
24 hour answer phone
Providing emotional support for females aged 18+ who (as children/teens) were raped/sexually abused/exploited by a member of their immediate and/or extended family. Others can call if they have a concern about such issues.
REFUGE - Support for Women & Children
0808 2000 247
Monday - Friday: 3pm - 10pm
RESPECT - Support for Men
Monday to Friday: 9am - 8pm
Wednesday, Thursday and Friday: 10am – 11am and 3am – 4pm
Monday - Friday: 9am - 8pm
Saturday and Sunday: 10am - 12pm and 4pm - 6pm
GALOP - Support for LGBTQ+
National LGBT+ Domestic Abuse Helpline & Email Support
0800 999 5428
Monday to Friday 10:00am - 5:00pm
Wednesday to Thursday 10:00am - 8:00pm
KARMA NIRVANA - Honour based abused & forced marriage support
0800 5999 247
Monday to Friday: 9am - 5pm
Honour crimes are not determined by age, faith, gender or sexuality, we support and work with all victims. We run a national helpline offering direct support and guidance to victims and professionals.
NATIONAL UGLY MUGS (NUM)
0161 629 9861
Monday to Friday: 9am - 5pm
National Ugly Mugs (NUM) is a pioneering, national organisation which provides greater access to justice and protection for sex workers who are often targeted by dangerous individuals but are frequently reluctant to report these incidents to the police. These offenders are often serial sexual predators who pose a huge risk to the public as a whole.
BEYOND THE STREETS
0800 133 7870
A free & confidential call-back service for women in the sex industry. By phone and email.
Monday- Thursday: 10am - 4pm
This is a free phone number but there may be a small charge if calling from a mobile. Please do leave a quick message with a name and a mobile number and we will call you back. (We only reply to calls from mobile phones, to protect your confidentiality)
If you send us a message with a name and a mobile number we can call you at a good time
Beyond Support is a free and confidential call back service for women who are involved in prostitution and want to explore possible alternatives. We offer a freephone telephone number for those who want help. Support via email is also available. We listen to women’s experiences, understanding the complex circumstances being faced and point her in the direction of further support if wanted, in line with the specific steps she wants to take. We do this through:
Not bombarding her with advice
Protecting her confidentiality
Beyond support is not a 24/7 crisis helpline.
MENTAL HEALTH & EMOTIONAL SUPPORT
Infoline: 0300 123 3393
Monday to Friday: 9am - 6pm
Our Infoline provides an information and signposting service. We're open 9am to 6pm, Monday to Friday (except for bank holidays).
Ask us about:
mental health problems
where to get help near you
(hours vary so ring for details)
Confidential emotional support to children, young adults and adults by telephone, email and post.
PODS: Positive Outcomes for Dissociative Survivors
(A project of Survivors Trauma and Abuse Recovery Trust (START))
0800 181 4420
Tuesdays: 3pm - 5pm
PODS works to make recovery from dissociative disorders a reality through training, informing and supporting. The helpline is open to survivors, supporters and professionals. Outside of the helpline hours you can telephone 01480 413582 and leave a message.
Email: firstname.lastname@example.org (for START)
email@example.com (for PODS)
Women’s Self Injury Helpline: 0808 800 8088 (UK-wide)
Text Support - 07537 432 444
Tuesday, Wednesday and Thursday: 7pm - 9:30pm
For women of any age or background affected by self-injury, whether their own or that of a friend or family member. Call for free, confidential, non-judgemental emotional support around self-injury.
All calls are answered by female volunteers who have received specialist training. You don’t have to be in crisis or distress at the time you call, and you can talk to us for up to half an hour each time we are open. We ask that you choose either the helpline or webchat, but not access both services on the same night.
NATIONAL STALKING HELPLINE (run by Suzy Lamplugh Trust)
0808 802 0300
Monday - Friday: 9.30am - 4pm
Calls are free of charge from all landline telephones and also from mobiles on all major networks. Calls will not be shown on BT landline bills. If you are using another telephone provider please enquire with them whether 080880 numbers will appear on your phone bill.
If you use the telephone service, you will get through to a Helpline advisor who will explain our confidentiality policy and ask for details about what has been happening to you so that they can provide guidance and information.
Among other things, the Helpline advisor will probably ask you if you have been to the police and how you are currently feeling. If we ask a question that is too personal then you do not need to answer it. The Helpline advisor will then give you information and advice that you may or may not decide to follow. If you have mentioned an issue that we do not feel we can accurately give information on, we may give you the details of another service to contact.
If you contact the helpline via our online form, a Helpline Advisor will respond to you by email. We endeavour to respond to all online contact as soon as possible, but please be aware the demand for our service is very high. If you need advice quickly, we would suggest you call the helpline.
REVENGE PORN HELPLINE
Due to concerns around the Coronavirus outbreak, the Helpline will be operating an email only service for the time being, therefore voicemail messages may not be responded to immediately. Please contact us by email on
Monday to Friday: 10am - 4pm
We are a UK service supporting adults (aged 18+) who are experiencing intimate image abuse, also known as, revenge porn.
The Helpline was established in 2015 alongside the legislation which made it an offence to share intimate images or videos of someone, either on or offline, without their consent with the intention of causing distress. The Helpline is run by a small team of passionate and motivated individuals who are here and ready to help.
PARENTS OF ABUSED CHILDREN
MOSAC (Mothers of Sexually Abused Children)
Free National Helpline – 0800 980 1958
We also offer a helpline for those that are able to pay:
020 8293 9990 (charges apply)
Monday, Thursday and Friday: 10am - 2pm
Tuesday and Wednesday: 10am - 6pm
We offer a confidential, supportive, non-judgmental and informative national helpline to all non-abusing parents and carers whose children have been sexually abused. helpline is run by trained and experienced volunteers. Interpretation available for non-English speakers.